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Accounts & Ordering

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Our online orders ship from our warehouse in California. Other orders may ship from our warehouse in Illinois or our warehouse in Canada.
Business customers may be able to open an account with us if they meet certain requirements. Business customers need to complete a credit application once they have spoken to someone in our Sales department.
For items that are in stock, we ship within 24-48 business hours. We do not ship on weekends and we do our best to accommodate all rush orders. Shipping time varies for items that are not in stock.
We ship our tape from multiple warehouse across the United Stated and Canada so our carriers vary from location to location and depends on size of the order and where it is going. There is always an option for customers to specify their preferred carrier.
There is no minimum order size when you buy online. When you have an account, minimum orders vary by geography and product line. Please check with your Account Executive.
We always try and meet our customers’ delivery requirements and try our best to expedite orders if needed.
To place an order, you need to have an open account. Send orders to service@echotape.com or call 800-461-8273.
To open an account, customers complete a credit application once they have spoken to someone in sales.
Yes. Minimum order amounts on account are $350 for Canada and $500 for the US.
We accept checks, electronic payments and credit cards.
We follow the legal guidelines for charging sales tax and charge it where applicable on items that are shipped. If a company is sales tax exempt, we require a certificate for our records.
Please email customer service at service@echotape.com or call 800-461-8273.
Products available online are typically in stock. For other items, this will vary.
Minimum orders vary bu customer account and product line. Please check with your Account Executive on what they are for your business.
Prices vary depending on which items you are purchasing.
This varies depending on the item being requested so you will need to check with one of our Account Executives.
We always try and meet our customers’ delivery requirements and try our best to expedite orders if needed.

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Go to our online store, and create an account.
Unfortunately, if you live outside of the United States, you will not be able to purchase online.
Please email customer service at service@echotape.com or call 800-461-8273.
If the tape you order is in stock, we ship within 24-48 business hours. We do not ship on weekends and we do our best to accommodate all rush orders.
Please email customer service at service@echotape.com or call 800-461-8273.
Please email customer service at service@echotape.com or call 800-461-8273.
Most items ordered online are in stock and should ship within 48-72 hours of placing your order. For other products, lead times will vary.
Our online orders ship from our warehouse in California. Other orders may ship from our warehouse in Illinois or our warehouse in Canada.
Yes, we try our best to notify you if an order is delayed.
We carry a large variety of tapes and these are made all over the world.

Product Information

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Some ECHOtape products are available through a network of US and Canadian authorized distributors. You can find the Where To Buy tab in every product page.
Currently, we ship a very limited number of our products outside of the United States and Canada. If you are a business interested in a specific ECHOtape product, please contact us about your needs and we will have someone get back to you.
Products available online are typically in stock. For other items, this will vary depending on your location and the product you order.

Sales + Distributors

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Samples are available to business customers at the discretion of our sales department. In many situations, we can easily identify the right product once we have a clear understanding of what you need to do. Please contact us about your needs and we will have someone get back to you.
Reseller pricing is available to our authorized distributors only. If you are interested in becoming a reseller, please contact us about your needs and we will have someone get back to you.

Business Policies

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If you’re not completely satisfied with a product you purchased from our online store, you have 30 days to return it to us, no questions asked. Returns are the responsibility of the customer and must be sent back in original condition, unless there is a manufacturer’s defect. For all returns, contact us at service@echotape.com or call 1-800-461-8273.
Our mailing addresses address are: ECHOtape USA 5645 Daniels Street Chino, CA 91710 ECHOtape Canada 9001 Avon, Suite #100 Montreal, QC H4X 2G8
Yes, we follow the legal guidelines for charging sales tax where applicable on items that are shipped. If your organization is sales tax exempt, we require a certificate for our records.

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Our dedicated Customer Service team is available Monday-Friday,
8:30 am - 7:30 pm Eastern Standard Time.

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